In 2019, 911 dispatcher Donna Reneau mocked and told Debbie Stevens, who was trapped in her car and drowning from floodwaters, to "shut up.". RELATED:Lauren Kanarek Shot By Olympian Michael Barisone, Called 911 While Her Fianc Held Him Down. We would like to show you a description here but the site won't allow us. Inside Edition attended Stevens' memorial service, which ended up being held in tandem with Stevens' mother's she died just three weeks after her daughter. 'You're not going to die. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: 'Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. Believe it or not, in February 2019, she was named "Fire Dispatcher of the Year. Reneau's actions are now being investigated by the Fort Smith PD. ", The department received hundreds of phone calls saying Reneau was disrespectful for scolding Stevens as she sobbed and asked for help and for telling her this will teach you next time dont drive in the water., Debra Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. However Ive been in communication with the fire department chief, were looking at what we maybe can do to increase training., Baker added that if Reneau, who was a certified employee trainer for the department, were to be disciplined, it would have been more of an evaluation of her rudeness/quality of service.. 'It's a tragic thing, I understand that. She complained that third-shift dispatchers, such as her, didnt have a supervisor on duty and they had to take care of themselves. Authorities responded to the scene 12 minutes after Stevens dialed 911, but it took more than an hour to reach Stevens' vehicle because of the floodwaters. She's under water now'. Reneau could be heard telling Stevens to stop crying and calm down. 5.00am: 911 call is disconnected between caller and dispatch. He needs to be fired. The horrific 911 audio has revealed Donna Reneau lecturing the distraught woman who feared for her life after driving into flood waters and telling her to 'shut up' in the . 17 Posts - See Instagram photos and videos from 'donnareneau' hashtag The dispatcher, Donna Reneau, repeatedly told a sobbing Ms. Stevens to calm down. I don't know how you didn't see it, you had to go right over it. . A date has not been set for a memorial service for Stevens. Former 911 operator Donna Reneau, who sparked widespread outrage in August for chastising Debra Stevens in her dying moments, still did her job in all of the ways that substantively mattered, officials said in a newly released internal review. The family of a woman who drowned while a 911 operator appeared to mock her say they are appalled by the handling of her emergency, but they forgive the operator. Reputation management expert reveals why it doesn't just happen to How did Russia lose HALF of its 45,000 elite paratroopers in just seven months? The comments below have not been moderated, By Huge fire rips through historic church in north London: Around 80 firefighters are scrambled to tackle blaze Getting Pfizer's Covid booster and flu vaccine on the same day may raise the risk of a STROKE, FDA says. Youre not going to die. Stevens, 47, drowned as she. Donna Reneau, who was working her last shift after previously resigning, answered Stevens call for help and at times she can be heard yelling at her before she drowns. We are no longer accepting comments on this article. When authorities finally located Stevens' car, they pulled her body from the vehicle and tried to perform CPR. On August 24, Stevens called 911 at 4:38 a.m. and told Reneau shed been delivering newspapers for the Southwest Times Record when a flash flood washed her SUV off the road. ', Stevens eventually asked the dispatcher to pray with her while she waited for first responders to arrive and Reneau replied: 'You go ahead and start the prayer. Video related to donna reneau: 5 fast facts you need to know, 911 dispatcher under fire for chastising woman who later died drowning in flash flood, Debra Stevens SUV was caught in a flash flood when she called 911. I dont think it would have risen to the level of terminating someone. Miss Debbie' before saying 'Oh my god. Reneau responded. The Arkansas 911 dispatcher who scolded a woman crying on the phone before she drowned will not face criminal charges, an internal investigation ruled. Next time don't drive in the water." She begged for the dispatcher to send help and said she was scared. pic.twitter.com/gduzYnLada, Susan Morris (@SLMH93) August 30, 2019. "I can't swim! 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Debra Stevens, 47, had been delivering newspapers in the early hours of August 24 in Fort Smith, Arkansas, when she accidentally drove into rising flood waters that swept her SUV off the road. Is there maybe things we need to look at in our response? Hopefully, the changes they make to their policies get them back in the good graces of the people. Im sorry maam, I didnt see it, she said. Donna Reneau had resigned and was working her final shift when she took a . When do the clocks change in 2023? By (KFSM) A former Fort Smith 911 dispatcher accused of mishandling a call with a drowning woman has been cleared of wrongdoing following . She's an experienced generalist with a passion for lifestyle, geek news, pop culture, and true crime. Reneau had submitted her resignation earlier in August and was on her last shift when Stevenss call came in. So now he is demanding an apology. She's under water now.'. Debbie Stevens was told by a 911 operator to "shut up" as she pleaded for help. Inside the forest palace 'Putin shares with his gymnast lover and their secret children': Luxury estate My nightmare neighbours kept throwing condoms and rubbish in our garden - I took epic revenge and they never Seat swapping on planes is a hot topic - but what ARE the do's and don'ts? This advertisement has not loaded yet, but your article continues below. Reneau's interactions with Stevens made national news. Stevens screamed as the water level crept up inside her car, which was stranded in floodwater. Reneau had worked for the Fort Smith Police Department for five years, serving as a certified trainer for new employees, and was named fire dispatcher of the year in February, according to. She's a former 911 dispatcher who used to save lives with her calls daily. ", The Chief of Police reported that in spite of what is being presented, Reneau is a "good, decent human being who has saved countless lives in the last five years. Do you really care about your brand-new phone? Reneau asked, Youre over there crying for your life. Then, when Stevens says that she is afraid that her car will explode because she sees smoke, Reneau responds, How? 5 Debra's last moments were captured in a chilling 22-minute phone call Credit: Facebook Phase De La Lune sotrisme, Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. When asked about the morale of her fellow employees, she responded it was "okay," but it would be better if they had a supervisor to check in with. Reneau, who had been a dispatcher . I don't know why you're freaking out. I don't know how you didn't see it, you had to go right over it. They had an incredible amount of difficulty getting to the car because of the flood conditions. Stevens first called Diane when she became trapped. iPhone users claim Apple is trying to TRICK them into Are YOU at risk of being cancelled? Police in Fort Smith, Arkansas have issued an apology after a state. Reneau does not face any criminal charges in Stevens' death. A . The investigation was. Police acknowledged the 911 call sounded 'calloused and uncaring at times' but insisted that 'sincere efforts' were made to try and located Stevens. 911 dispatcher, Donna Reneau, who was working her last shift after putting in her two weeks notice, is under fire for her "uncaring" response. The. She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. However, an investigation into our policies, our responses, our dispatch center, Ive talked to the fire chief. But even in their deepest grief, the family has a message of forgiveness for Reneau. Until August 2019, Reneau had an extremely stressful job. "You go ahead and start off the prayer, and I'll listen to you," Reneau responds. The recording (edited to remove sensitive content) was released by the Fort Smith Police Department in an effort to remain as transparent as possible regarding events that transpired during Stevens failed rescue. 'You're not the only one who has been stuck in the water. 5.16am: Rescue boat arrives and is launched. , updated In the interview, Reneau mentioned she was not happy with her relationship with supervisors. Until August 2019, Reneau had an extremely stressful job. You had to go right over it, she said. Reneau: "This will teach you next time don't drive in the water." Stevens: "Couldn't see it ma'am. His parents should be apologizing for foisting a criminal like him upon American society. Did they find her? When the team did arrive to save her, the flooding delayed their attempts to get to her:When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Wait. did this guy Danny Baker just say that #Donnareneau has had to endure things as a dispatcher that no one should have to? 2023 NYP Holdings, Inc. All Rights Reserved. He said the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. ', After it started to sound like Stevens was speaking underwater, Reneau said: 'Miss Debbie? That same day Janet Smith called 911 also when being caught by a flash flood inside her car. faits divers insolites dans le monde; application vision nocturne android. Published August 31, 2019. When asked what would better work conditions at the police department Reneau said she wanted to answer with a quote. He said the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. 2023 FOX Television Stations, in the 22-minute 911 call previously released by police, 'Uncaring' 911 dispatcher lectures drowning woman moments before she died, President Biden visits Virginia to tout economic achievements, It's a Philly thing: Police will grease poles ahead of Eagles-49ers NFC Championship game, Bethesda-Chevy Chase area parents concerned over reports of men following children, MSG owner James Dolan threatens alcohol ban at MSG over facial recognition controversy, Drunk man mistakenly steals Tesla he confused for his own: police, Study ranks Virginia as best place to retire in America; Maryland as one of the worst, Over 200 Howard University students using GoFundMe to pay tuition, Armed serial carjackers captured behind DC restaurant's freezer after chase: police, Seniors scramble to graduate after PGCPS system error, Tanker truck carrying sewage overturns in Springfield. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. "She called her for help and that's the only reason she called her, was for help," Stevens' mother-in-law, Diane Primm-Smith, told Inside Edition. "And, while the operator's response to this extremely tense and dynamic event sounds calloused and uncaring at times, sincere efforts were being made to locate and save Mrs. Stevens," the police statement added. We call on Fort Smith Police Department and Fort Smith city officials to investigate and prosecute Donna Reneau for these crimes that led to this woman's death in failing to do her job. Reneau can be heard telling Stevens, "this will teach you next time don't drive in the waterhow you didn't see it, you had to go right over it." Reneau could be heard telling Stevens to stop crying and calm down. She couldve been deemed to have broken human resource standards if shed still been an employee but nothing to merit a measure of discipline as strict as termination, Pitts wrote. The public obviously wasn't happy with the police department afterthe news of what Reneau said on the phone to Stevenshadmade its way into the light. Sopranos star John Ventimiglia's daughter Odele dead at 25: Family is 'heartbroken' by her passing just Boris Johnson lands 500k advance for his eagerly-awaited memoir covering his time as Prime Minister. Is there maybe things we need to look at in our response? At one point, Stevens even apologized for 'being rude' to the dispatcher due to her constant pleas for help. The review concluded that she had done her jobas required. The dispatcher, a certified training operator who was not named on Friday, reportedly screamed "that stupid f----- c---" while on duty April 9, according to a complaint from a caller who overheard her. August 30, 2019 06:45 PM A woman drowned in a flash flood in Arkansas on Saturday after calling 911 to say she was trapped in her car as water was rising around her. Police spokesman Aric Mitchell said Friday that Reneau dispatched emergency personnel to find Stevens, 47, who'd driven into an apartment complex parking lot to try to avoid flooding. 'Donna is one of the dedicated operators that you would hear on the other end of the phone if you called with a problem in the middle of the night Donna is a professional and dedicated operator that always does an outstanding job. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. Example video title will go here for this video. Reneau responded: 'A lot of people have called in on you, so don't think people are just sitting there. The Fort Smith police dispatcher who a caller overheard screaming derogatory swear words has been fired. Debra Stevens did die. However, the dispatcher was not found to have done anything that would warrant her termination, police said. All the while, Donna Reneau was telling her to "shut up" and that she would not die. "I've never had anything happen like this before. 11 Strict Rules That Elon Musk Makes His Girlfriends & Wives Follow, Justin Bieber Suspected As The Father Of Kourtney Kardashian's Son Reign (Instead Of Scott Disick), Why Kate Moss Was 'Scared' & 'Couldn't Get Out Of Bed For Weeks' After Working With Mark Wahlberg. Unfortunately, in the process, she got trapped by flash flooding. ", "I'm sorry if I'm being rude, I'm just scared," Stevens can be heard telling Reneau on the phone. 'Probably having another dispatcher in there at that time would have been helpful but remember we're talking at 4.30 in the morning so getting folks down there to assist with dispatch would have been difficult,' Baker said. See additional information. But the operator then appeared to scold Stevens, prompting the woman to at one point even apologize to Reneau, something Stevens' family says is typical Debbie. U.S. FOX News. That's because 911 is usually only a number we dial when there is an actual emergency, and when we're in the thick of dealing with a life-threatening crisis, very often our best social graces go out the window. Also exacerbating response and rescue efforts were the facts that Mrs. Stevens was having trouble describing her exact location and flooding limited the ability of first responders to reach her, said a press releaseissued by the police. The dispatcher told her to "shut up" & "Well, this will teach you. Unfortunately, what she's going to be remembered for more than all the calls where she maybe actually helped people is one of the last calls of her career where she berated a drowning woman named Debra Stevens who called 911 for help after getting caught up in a flash flood. For every one of us, saving lives is at the very core of who we are and why we do what we do. Once Stevens called 911 after she got stuck in her car, she was met with an unsympathetic dispatcher who scolded her multiple times even in her final moments of life. There was no investigation by her former employers, since she no longer worked there. In the video above: Severe floodwaters hit Arkansas Watch the latest news and stream for free on 7plus >> But seven months later, she would become known for telling drowning woman Debra Stevens to "shut up". The Associated Press contributed. But Reneau's handling of the dying woman's call has opened a . A former Arkansas 911 dispatcher was cleared of wrongdoing following accusations that she mishandled a call with a drowning woman and told her to "shut up" just moments before she died. See for yourself by trying this new quiz devised by cardiologists One in five teenage boys or their friends have been offered work supplying drugs by county lines gangs who Head over heels for Kate! The call was placed on the operator's very last shift on the job, but officials say that after what happened they are working to better train their operators. and In the final moments of the call, Stevens started screaming uncontrollably saying her car was starting to move, that she could no longer breathe and the water was sucking her down. Donna Reneau worked her final shift as a 9-1-1 dispatcher that morning, having given her two-week notice already. Rebecca Jane Stokesis a writer living in Brooklyn, New York with her cats, Batman and Margot. 911 dispatcher, Donna Reneau, who was working . Part of the Daily Mail, The Mail on Sunday & Metro Media Group. A 911 dispatcher told a drowning woman to "shut up" in the moments before she died on August 24, reports said. That said, he believes it is just people lashing out because they are upset and thatthere isnt anything that would rise to a threat level of concern, as most appear to be from out-of-state and include no specificity.". The comments below have not been moderated. Reneau had given her notice two weeks earlier. An internal investigation concluded that operator Donna Reneau violated policy by being rude during an August call with Debbie Stevens shortly before her death, but she did nothing that would have warranted her termination, according to the Fort Smith Police Department. She was still genuine and sincere and kind and lovingand respectful.". An internal. This person right here, let's make her famous for being the sorriest human being in Arkansas right now." Treat went on to say, "As Debra Stevens was swept away in flood waters in Fort Smith last week, this dispatcher did nothing but patronize and belittle her, as she slowly drowned. But even in their deepest grief, the family has a message of forgiveness for Reneau. 4:01 pm. Stevens explained on the call that she was trapped in her car and that the water flooding the interior was already up to her chest and to make matters worse, she couldn't swim. Stressful start to National Offer Day? "She was brokenhearted.". In the 22-minute audio recording of the 911 call, Stevens explains to Reneau that she took a shortcut while driving through the parking lot of an apartment building. 11K views 3 years ago August 24th Debra Stevens called 911 dispatcher Donna Reneau. Ralph R. Ortega For Dailymail.com "I do think that that played a big role in her death," Diane said. Her actions should make everyone sick. She said she felt like those that worked the third shift never saw a supervisor, and when people on her shift attempted to call a supervisor, they did not answer. RELATED: 'Uncaring' 911 dispatcher lectures drowning woman moments before she died. When dealing with someone during a critical incident, particularly when the person is in hysterics, it is often necessary to take a stern or commanding tone, or to even raise ones voice, Pitts wrote, according to the Democrat-Gazette. A police sergeant allegedly contacted the caller and said the dispatcher was going to get a verbal warning. (Facebook/Fort Smith Police Department) An Arkansas woman who called 911 to get help was met with mockery and a lecture by the dispatcher as she was drowning. She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. 'I have worked at the FSPD for almost 5 yrs now and truly care about my job and the people I talk to on a daily basis', Reneau says. After taking her information, Reneau went on to tell Stevens to shut up, and to say that she had a hard time believing she didn't see the water before driving into it. Quoted as part of the post, Reneau brags about how much she values the work that she does and cares about those in need who call in for help. This material may not be published, broadcast, rewritten, or redistributed. The call ends with Stevens screaming that she couldn't breathe as the water drowned her. "I do forgive her, even though it's hard," said Rebeca. I cant get out and Im scared to death, maam. Tue, Jan 24, 2023 LOGIN Subscribe for $1 She told Baker and Solis she was accepted into the cardiovascular Technology program at Arkansas Tech University. Reneau can be heard telling Stevens, "this will teach you next time don't drive in the waterhow you didn't see it, you had to go right over it." and 4.54am: Police/fire report difficulty locating vehicle. 911 dispatcher who scolded drowning woman won't face charges - ABC News. 'You're not going to die. I don't know why you're freaking out. 4.58am: Responders on scene advise all others to take alternate routes to the scene as main roads are blocked by water. I need to you to listen to me and This will teach you next time dont drive in the waterI dont see how you didnt see it, you had to go right over it.. Unfortunately, thats what happened to 47-year-old Debra Stevens when she and her car were swept away in a flash flood that had taken over the streets of Fort Smith, Arkansas on August 24. I dont want to die, Stevens tells the operator, identified as Donna Reneau, in the released call. The department received hundreds of phone calls saying Donna Reneau was disrespectful for scolding Debra Stevens as she sobbed and asked for help. Here's what to do if it happens. However, audio of the 911 call documenting the 22 minute exchange between Reneau and Stevens was released August 29, after the dispatcher and police department faced fierce criticism for how Steven's terrified pleas for help were responded to in her final moments. Dispatcher begins gathering information. "Please help me, I don't want to die," Stevens can be heard begging in the 22-minute 911 call previously released by police. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. 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