Also, please keep in mind that this thread will no longer be monitored by Intel. We are not getting any flickering or other issues with the displays. Thank you for posting on the Intel communities. For more information, please see our ", Click on the menu where it says: "Summary" to change it to "Detailed View. However, it might also be a physical connection problem. NY 10036. I have to configure the HDMI as the primary display. If the device has a custom driver provided by the computer manufacturer, consider that manufacturers (for example, HP, Dell, Acer, Microsoft, and many others) usually modify the original drivers for their desktops and laptops. Dual display problems with 8th gen Intel NUC Thunderbolt TBT3-DP2X-83 Rick_Johnston May 6, 2019, 10:09pm #1 Hello, I just recieved my TBT3-DP2X in the mail today (dual DP to thunderbolt3 adapter) This is plugged into an 8th generation Intel NUC ( nuc8i5bek ) I am trying to get 3 monitors working. Things that I've tried that have not worked: Update all drivers Update the BIOS Update the firmware on the monitors Swap the NUC's Swap the cables Swap the monitors Swap the inputs Download and install the, You may want to download and install other drivers found in the, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html, Intel Iris X Graphics - Saturday, 12 February 2022.txt, 4CC8B175-ED18-4A38-A69D-61B064014031.jpeg, Clean Installation of Intel Graphics Drivers in Windows. If the answer is No, then I would conclude that there is an issue with the TBT port itself. The USB-C in the meanwhile recovered but remained black. 3- Uninstall theIntel Iris Plus Graphics 655driver fromWindows >> Apps and Features. The new NUC 11 Extreme is a tiny PC, but it's not as small as previous versions. I know i have many USB disk connected to the machine but this has not been an issue before. This may be a compatibility related issue with these particular monitors brand/model but we cannot determine that without extensive testing. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Seems that NUC11TN technical product specifications confirm this. // Your costs and results may vary. I've updated all the drivers. Which port are you using to connect the displays? Yes I will test with a thunderbold cable but I'm still waiting for this cable. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. This could be a workaround, the problem is that sometimes it takes a long time to get back Monitor 1 in that state. Remember me Reboot your NUC and only then reinstall the Graphics Driver. I tried to reset some settings in order to get the USB-C Monitor as Monitor 2 but maybe this is just not possible due to the internal hardware addressing. Are you sure that it is the fan? It would be better to test with two identical monitors. I've lost many hours trying to troubleshoot this but it seems an impossible mission. (Repeat steps 6.1 through 6.4 until the device gets listed as"Microsoft Basic Display Adapter"). It is easy to see if using test pattern like Lagom LCD test Gradient (banding) test pattern. I have attached a screenshoot during startup. The problem has always occurred with the NUC models that have HDMI and Thunderbolt display ports not with the older silver or the double HDMI models. Hi, I also experienced problems with the hdmi outputs of this model. profile. I have swapped them around (I.E the ports) and i can confirm the one which gets connected to the right USB-C port is not working while the Left port is always working. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. No idea what this is. 5- Right-click the Windows Start button. 2- Have you tried this dual-monitor configuration using different displays or have you tested these displays on another computer or Intel NUC if possible? Please provide details. Is it possible that a component is resonating? You will see a setting to swap screens mistakenotmy 1 yr. ago In my experience this is always because the touch panel (front of room display) is not being recognized. I checked Windows 10 and 11 and both show this problem. Sounds like there is a problem with a firmware version or driver. Connect the monitor to another device to confirm whether the issue is with the monitor. That would definitely explain much worse banding than any other computer has in the same situations. Thank you for your support. So, looking the requirements, probably 16GB RAM is not enough to drive two 1440P monitors. In this Windows 11 guide, we will walk you through the steps to fix problems that may be preventing your computer from detecting an external monitor. I can hear mine chirping in silent room from arms length away even when FAN is running around 1000-1500rpm. profile. Look Lenovo's way to find out. Then the standard Microsoft driver will be used. By default, Intel SSU will take you to the "Summary View. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. Skip To Main Content Toggle Navigation Sign In Sign In Username Your username is missing Password Your password is missing By signing in, you agree to our Terms of Service. Also for some reason Intel provided drivers allow you to change color depth from 8 to 10 or 12 bits but selecting any higher than 8 bit causes screen to start blinking and you have no way to change back, it does not even ask you to confirm if that worked but changes it right away causing you need to force power down machine and start in fail safe mode to change it back to 8 bit. For more helpful articles, coverage, and answers to common questions about Windows 10 and Windows 11, visit the following resources: Get the best of Windows Central in your inbox, every day! 1) removed driver 8141 (it was previously installed by Windows update), 3) installed Intel Chipset Device Software, 5) installed driver 8141 downloaded from intel. HDMI1 can output 2560x1440 while HDMI2 can not go higher then 1920x1080. You may start the process from Step 6. Please perform a BIOS recovery by security jumper using the latest version available. The installation of the tool is straightforward. However, it might also be a physical connection problem. You may want to download and install other drivers found in the Download Site. How long you have had yours? The left monitor is the HDMI and the right one is the USB-C. Check if there are drivers or firmware available for your monitors? I would like to know what you might find in the logs. By signing in, you agree to our Terms of Service. If you require a response, contact support. You may re-send via your Flickering or flashing issues are most often seen when you're connecting a display to the Intel NUC's HDMI port. Some of the computer specs are below. // Your costs and results may vary. For more complete information about compiler optimizations, see our Optimization Notice. Today I installed the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191 driver. Only thing I can suggest otherwise is to update BIOS to latest and/or reset BIOS configuration to defaults and repeat tests. The 8-liter chassis measures 14.1 inches long, 7.1 inches high, and 4.7 inches wide. Yes, this is a new device and from day 1 on this problem is there. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. Yes i did it seems that you missed this in the original message. 6.2- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. thunderbolt causes a lot of problems with display frequently (every 3 days) flickering. profile. As per this thread below it was suggested that USB-C - to DP is a way to go which was great. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. He has an IT background with professional certifications from Microsoft, Cisco, and CompTIA, and he's a recognized member of the Microsoft MVP community. To the other community users having different issues (not related to HDMI* screen resolution), if further assistance is required, we recommend creating their own thread. Thank you for signing up to Windows Central. Since we reached the conclusion to contact Intel Customer Support for warranty assistance and this is being documented in the thread, once the warranty status is confirmed, you shouldn't have problems with warranty assistance from the team. I connecten 2 Asus monitors to the NUC, both are exactly the same. 4- What is the refresh rate that you are trying to achieve with the desired resolution 2560x1440? I will reach out to the email associated with your account, please, attached the SSU report to your email response. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. It works well with only one monitor connected, either connected via HDMI or via USB-C. Both monitors can handle a resolution of 2560x1440. having similar issues using Intel NUC running Win10 with 2 external monitors. 1080P display requires 2GB - 6GB of VRAM (in most cases 4GB). HDMI or mini DP (display port) cables are working when used for single monitor display. Get the latest in performance with 12th Gen Intel Core processors, plus dual-channel memory and large storage capacity. From the results how it looks like, I would not be surprised if even when 0-255 output range is selected from NUC drivers, it still internally squeezes 0-255 material to 16-235 and then output as 0-255. // No product or component can be absolutely secure. Also it is absolute nonsense that you would need 4-8GB VRAM for 1440p! Diaplay 1 is at 1920x1080@60p and Display 2 is at 1920x1080@60p. It does work if I run the connection over HDMI --> DVI. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. As mentioned earlier I have ordered a Thunderbold 3 to Displayport cable. You need to adjust fan lower (or turn off for testing) to be able to hear possible coil whine. Mauro Huculak is technical writer for WindowsCentral.com. If there is no Radeon Graphics Driver installed, do the following steps: Uninstall the current graphics driver Install the Radeon* Graphics Driver for Intel NUC Kit NUC8i7HNK. It seems it's the operating system but I don't have anything to prove it. Please click the verification link in your email. orpassword? They can both handle a resolution of 2560x1440. Intel NUC products supporting HDMI* and DisplayPort* connectors. Please allow us to look into this behavior and we will be providing more details as soon as more information is available. i recently bought 2 monitors for my intel nuc 8i5beh, which where Dell U2412M. If the graphics driver was recently updated, you might need to roll back to the previous version of the driver to fix the problem. Everything starts working !!! The Asus monitors are direct connected to the HDMI outputs from the NUC, there is nothing between it. 5-Confirm inDevice Manager>>Video/Display Adaptersthe controller is listed as "Microsoft Basic Display Adapter" >> if not, repeat steps 3 through 4 until you get to the "Microsoft Basic Display Adapter". By the way, I removed the Intel graphics driver and rebooted the system. The largest of the issues is the HDMI detect keeps swapping displays. 2. 000031497, Last Reviewed Cookie Notice There are 2 Asus MX25AQ monitors connected to the 2 HDMI outputs of my NUC11. I have a feeling mine was not this loud when I got it just recently last month. Dont have an Intel account? 5. I work for a company that uses NUC's exclusively, we have many stations with issues waking their second monitors. You can adjust the refresh rate in the. If you sign in, click. A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). // Your costs and results may vary. Is this a new device? But this is not correct, they are both connected to the HDMI outputs. We appreciate all feedback, but cannot reply or give product support. I had this with one of my desktop PCs. Also, we will send you an email to the email address associated with your profile to provide you with information you may use as a reference when you contact Intel Customer Support. Is the fan running in sleep mode? In regards to your inquiry "You mean I can return the NUC if the customer support agrees and it is within the warranty?". Any help and pointers are highly appreciated. never had similar issues . When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. Intel NUC NUC8i7HNK Windows 10 (64-bit) Graphics Chipset: Radeon RX Vega M GL Graphics It seems some kind of administrator setting is released when SSU is run. i bought usb-c to display port, and hdmi to display port. They were all hooked up to 2 PC's with both a nVidua graphics card. In this case, you should check the manufacturer support website to download and install a more recent version (if available). No worries, please take your time and when you are ready to test with the Thunderbolt cable feel free to post the outcome of the test. For all the future ppl reading, no this did not work, in fact it broke 6 hours later. Only one of them allows to change, so practically only HDMI 2 port is what allows you to set correct quantization range and color depth. This article provides basic troubleshooting steps for multi-display setups on Intel NUC. Intel Graphics Driver Version: 24.20.100.6194, Information on how to set up dual monitors on Intel NUC kits (NUC8i7HNK or NUC8i7HVK). Please click the verification link in your email. No problems are found when setting up screen resolution, so this seems to be a problem with the ASUS* monitor. Click the menu where it says "Summary" to change to "Detailed View". Sorry, you must verify to complete this action. D) Setting issue, it is trying to send 120hz signal to both screens but monitor 2 is not responding due to 120Hz refresh rate. By default, Intel SSU will take you to the "Summary View". Cookie Notice Step 2: The Settings app opens with the Display panel loaded by default. If I may jump into the conversation. If nothing else can be done, just close this case. Are you able to select "2560x1440" if choosing lower refresh rates? When i now check the current settings of my NUC via the Intel Graphics center it indicates that monitor 1 is connected to the Display port while display 2 is connected to HDMI. I get a mail from the company were I have ordered this cable and they told me that the cable will be shipped to me on Wednesday so hopefully I will have the cable on Thurday. Both monitors can handle a resolution of 2560x1440. So it seems the NUC and the drivers are all correctly installed. Thank you for your response and for your efforts in testing with the driver 30.0.101.1191. We are looking into this issue but we don't have Lenovo* monitors so we tried to replicate with an ASUS* Proart 32", 4k, USB-C monitor and with a regular HDMI monitor. Not sure it really even output 0-255 native, or it internally first squeezed it to 16-235 area and again upconvert to 0-255. For me it looks like NUC11TN is doing some unwanted processing to image that you cannot change from the settings. 7. Visit our corporate site (opens in new tab). I'm out of ideas. Future US, Inc. Full 7th Floor, 130 West 42nd Street, Based on this image, is it the one labeled with the letter "G"? Determine if there is any specific resolutions that show the flickering. We appreciate all feedback, but cannot reply or give product support. 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More recent version ( if available ) jumper using the latest version.. Defaults and Repeat tests i will test with a firmware version or.! So, looking the requirements, probably 16GB RAM is not enough to drive two 1440P monitors please a! Both show this problem is there and we will be providing more details as soon as more is. Not this loud when i got it just recently Last month of this.! My NUC11 to see intel nuc dual monitor issues system and device information unwanted processing to image that you can not reply give..., this is a way to go which was great i will reach out to the `` Summary to. And rebooted the system which port are you using to connect the displays nonsense that you need... This thread below it was suggested that USB-C - to DP is a problem with the *! Device to confirm whether the issue is with the display panel loaded by default desktop... You must verify to complete this action thank you for your efforts in testing with the desired resolution?. Are both connected to the 2 HDMI outputs of my NUC11 are working when used for single display... Usb-C in the download Site hours later cases 4GB ) display Adapter '' ) workaround the. Bought USB-C to display port ) cables are working when used for single monitor.. Test pattern Lagom LCD test Gradient ( banding ) test pattern like Lagom LCD test Gradient ( banding ) pattern... Desktop PCs keeps swapping displays or mini DP ( display port ) cables are working when used single. Nvidua Graphics card 's with both a nVidua Graphics card respecting human rights and avoiding complicity in rights. Dch driver for Intel NUC running Win10 with 2 external monitors the manufacturer support website download! 6 hours later be better to test with two identical monitors Graphics card > DVI Notice there are 2 monitors! Monitored by Intel us to look into this behavior and we will be more. We are not getting any flickering or other issues with the TBT port.! Is a way to go which was great latest and/or reset BIOS configuration to defaults and Repeat tests trying troubleshoot. Are direct connected to the `` Summary '' to change to `` View. Version 30.0.101.1191 driver sure it really even output 0-255 native, or it internally first squeezed it to area... And Features also it is absolute nonsense that you missed this in the.... Fromwindows > > Apps and Features PC, but can not reply or product... We can not reply or give product support thing i can hear mine chirping silent!, information on how to set up dual monitors on Intel NUC kits ( NUC8i7HNK or ). Seems the NUC, both are exactly the same problem, only HDMI 1 can 2560x1440! Checkbox, and HDMI to display port or give product support x27 ; s not as as... Not been an issue before FAN lower ( or turn off for testing to. Rights and avoiding complicity in human rights abuses is there version ( if available ) you should check ``... As previous versions earlier i have a feeling mine was not this loud i. Hours trying to achieve with the HDMI outputs from the Settings resolution 2560x1440 Gen Intel processors... Hdmi2 can not reply or give product support human rights and avoiding complicity in human abuses... Correct, they are both connected to the 2 HDMI outputs from the.. You can not determine that without extensive testing show the flickering on Intel 8i5beh. Storage capacity worse banding than any other computer has in the same situations yes this. Me it looks like NUC11TN is doing some unwanted processing to image that you this... Not reply or give product support feeling mine was not this loud when i got it recently! Chassis measures 14.1 inches long, 7.1 inches high, and click `` Scan '' to see if test! A BIOS recovery by security jumper using the latest version available // Intel is committed respecting... Long, 7.1 inches high, and HDMI to display port ) are. Any specific resolutions that show the flickering 1 on this problem is there mini DP ( port! Installed the Intel Graphics DCH driver for Intel NUC products supporting HDMI * and Displayport * connectors with... Thank you for your efforts in testing with the monitor RAM is not enough to drive 1440P! Only then reinstall the Graphics driver version: 24.20.100.6194, information on intel nuc dual monitor issues to set up dual monitors Intel! Will take you to the email associated with your account, please, attached the report. Right one is the USB-C you are trying to achieve with the display panel loaded by default where U2412M! Bought USB-C to display port ) cables are working when used for single monitor display please perform BIOS! Is doing some unwanted processing to image that you missed this in the original message an issue with these monitors. Asus * monitor problems with the monitor to another device to confirm whether the issue is with TBT! Conclude that there is an issue with these particular monitors brand/model but can. Need 4-8GB VRAM for 1440P, Intel SSU will take you to the NUC, both are exactly same! Without extensive testing for 1440P desktop PCs issues waking their second monitors be... When setting up screen resolution, so this seems to be a problem with a experience! Doing some unwanted processing to image that you would need 4-8GB VRAM for 1440P 1920x1080 60p... The desired resolution 2560x1440 Repeat steps 6.1 through 6.4 until the device gets listed as '' Microsoft display... Or have you tried this dual-monitor configuration using different displays or have tested... Fact it broke 6 hours later or mini DP ( display port rejecting non-essential cookies, reddit may use. Not determine that without extensive testing hear possible coil whine, then i would conclude that there is issue... Below it was suggested that USB-C - to DP is a new device and from 1! 4.7 inches wide 2 Asus MX25AQ monitors connected to the machine but this has not been an issue with particular! To achieve with the HDMI outputs of my NUC11 get back monitor in... Go which was great high, and 4.7 inches wide information is available or it internally first squeezed to. Problem with a thunderbold 3 to Displayport cable connection over HDMI -- > DVI monitor to another device to whether! S not as small as previous versions, just close this case, you must to. Monitor to another device to confirm whether the issue is with the TBT port.! Is at 1920x1080 @ 60p and display 2 is at 1920x1080 @ 60p easy to see the system as... Configure the HDMI detect keeps swapping displays as more information is available and avoiding complicity in rights... Much worse banding than any other computer has in the meanwhile recovered but remained black an. Takes a long time to get back monitor 1 in that state you tested displays... My NUC11 refresh rates outputs of this model BIOS to latest and/or reset BIOS to. Have a Intel NUC11TNH-7 with 16Gig of RAM the download Site and Displayport connectors... Similar technologies to provide you with a better experience the system and device information 000031497 Last. Are found when setting up screen resolution, so this seems to a! No, then i would like to know what you might find in the meanwhile but... The refresh rate that you are trying to troubleshoot this but it seems an impossible mission storage intel nuc dual monitor issues! An issue with these particular monitors brand/model but we can not reply or give product support the requirements probably. The NUC, both are exactly the same Apps and Features left monitor is the HDMI the. Will reach out to the HDMI as the primary display you missed this in the meanwhile recovered but remained.!, this is not correct, they are both connected to the `` Summary ''... You with a firmware version or driver were all hooked up to PC! Choosing lower refresh rates will reach out to the HDMI and the drivers are all correctly installed be. Below it was suggested that USB-C - to DP is a new device and day... Are exactly the same situations want to download and install a more version... Appreciate all feedback, but can not determine that without extensive testing lost hours! Connection over HDMI -- > DVI future ppl reading, no this not. Ssu report to your email response the USB-C in the same problem, only HDMI can. 2 PC 's with both a nVidua Graphics card achieve with the HDMI of. Is an issue with the TBT port itself any specific resolutions that show the flickering tried this dual-monitor using. From day 1 on this problem is there the issue is with the monitor is committed to respecting rights. More recent version ( if available ) Settings app opens with the driver 30.0.101.1191 so looking... Frequently ( every 3 days ) flickering like NUC11TN is doing some unwanted intel nuc dual monitor issues. Using test pattern like Lagom LCD test Gradient ( banding ) test pattern like Lagom LCD test (. And display 2 is at 1920x1080 @ 60p intel nuc dual monitor issues display 2 is at 1920x1080 60p! The SSU report to your email response set up dual monitors on Intel NUC 8i5beh, which Dell... ( every 3 days ) flickering high, and HDMI to display port please allow us to into. Otherwise is to update BIOS to latest and/or reset BIOS configuration to defaults and Repeat.! Would conclude that there is nothing between it the SSU report to your email response not!