Yes, TSA requires all names used, current and past. Wayne states, to make a SPoC Help Desk effective we need the following; 1. Failure to report non-receipt of the card within 60 days will result in a $60.00 fee to replace the lost card. Service desk software can also handle the various user communications for any outages and planned updates. TSA will not require supporting documentation regarding your selection of gender. The fee for TWIC is $125.25, and the credential is valid for five years. This may take longer if there was difficulty capturing your fingerprints during enrollment or if you maintain potentially disqualifying factors, such as past interactions with law enforcement. Download Adobe Acrobat Reader. Click here to see if your card was affected. There is no TSAPreCheck Application Program card. For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf. . Service Desk - TSA I. TRC Staffing Services, Inc. Louisville, KY. . If submitting a divorce decree, please include the first page, name change page, and signature page. These include security-related offenses at an airport, on board an aircraft (including assault, threat, intimidation, or interference with flight crew, physical or sexual assault or threat of physical or sexual assault of any individual on an aircraft), at a maritime port, in connection with air cargo, and other regulatory violations. There are many different jobs at TSA, and all of them play an important part in keeping our airports and planes safe and secure. In this way, the customer/user feels better served and increases the satisfaction and confidence with the company or department that is providing the service. That consist in unifying all input channels and output information at a single point so that the information, wherever it comes from, is orderly, reliable and bring us to make the best decisions avoiding coordination and lack of information mistakes at the right time. ET My TSA App The MyTSA app provides you with 24/7 access to the most frequently requested airport security information on any mobile device. Save my name, email, and website in this browser for the next time I comment. Thank you for your flexibility as we transition Human Capital inquiries to the Customer Care team and enhance the TSA candidate experience. TSA HRAccess HELP DESK AT 1-877-872-7990. View a list of required identity/immigration documentation. The cost of a temporary enrollment service is variable. Additionally, TSA may also determine that an applicant is not eligible based on analyses of records related to violations of transportation security regulatory requirements. You do not need to provide documents that prove you have previously used another name or alias. Use the links below to find answers to many common questions: Help Information. The KTN can be entered when booking reservations online, via phone with the airline reservation center, or with the travel management company making the reservation. If members would like to update their email and/or phone number, they may do so here. Contact TSA Cares Email TSA Cares (855) 787-2227 Weekdays: 8 a.m. to 11 p.m. application process, please review a JOA very carefully. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. IT service desk helps in managing incidents and requests ranging from individual technical issues such as a slow PC to company-wide problems such as system outages or server downtimes. Will be the Enterprise SPOC for PC/IPad procurement . Discover how to optimize processes in IT services with ServiceTonic. This will ensure a uniform service of consistent quality. No, the gender on your identification documents does not need to match the gender you select on your TWIC application. Similarly, TSA follows FBI procedures to accommodate you if you are a partial or full amputee or if you may be physically unable to provide fingerprints. You are eligible to receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name and date of birth on your reservation match the name and date of birth on record with TSA. As of January 29, 2021, TSA stopped sending physical approval letters to applicants who complete the TSA HME STA process and are determined not to be a threat to transportation security. If members have a valid email and/or phone number on record, TSA will send a renewal notification. Most applicants receive their Known Traveler Number KTN in 3-5 days, though some applications can take up to 60 days. The SPOC IT Help Desk provides help and support for any issue verses just logging a call and escalating it. Applicants may check their application status online. Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. enable_page_level_ads: true No. Some individuals may need to renew in person, for example, if the fingerprints provided during their initial enrollment were deemed low quality at time of enrollment, or if they have changed their name and have not gone through TSAs data update process. The EYO Stakeholder provides a trusted agent (TA) who will perform enrollment services using the workstation. If you choose to password protect your attachments, please use your KTN as the password (letters must be capitalized). If the names on your documentation or enrollment do not match, you must provide a valid Photo ID with your current legal name and a name linking documentation such as an original or certified copy of a name change document to include marriage certificates and divorce decrees. Please note, when checking your status online you will be required to enter the same contact information (phone or email) provided during enrollment. Unless worn daily for religious reasons, all hats or headgear must be removed for the photo. However, because the Security Threat Assessment (STA) is only valid for 5 years, the renewed TWIC will expire 5 years from the date of issuance. Expand All. CDL holders who are approved for an active HME Threat Assessment are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. It is recommended that you schedule an appointment. Travelers requiring special accommodations or concerned about the security screening process at the airport may ask a TSA officer or supervisor for a passenger support specialist who can provide on-the-spot assistance. The enrollment center trusted agent will be able to access your pre-enrollment application during time of enrollment. However, TWIC holders are eligible to renew online up to 12 months after their TWIC expires. Please note, updating your gender is not required to receive TSAPreCheck screening. Click here to get Vital Records Department contact information for each state. In the event of a measurable and documentable loss of connectivity or functionality, please contact the Ford SPOC at 1-888-317-4957. Business Continuity. Discover the true potential of service management in the transport and logistics sector. It is recommended that you schedule an appointment. You may check your TWIC at any local UES enrollment center to see if there is an issue with your card. Our call center resources and articles are leveraged by contact center professionals worldwide. If you hold a valid Hazardous Materials Endorsement (HME) or a Free and Secure Trade (FAST) card, you may pay a reduced fee of $93.00. Alternatively, you can Contact Us via the Universal Enrollment Services website. Please note that, when entering your information online, you will be required to enter the same contact information (phone or email) provided during enrollment. Regulations require that you complete an HME STA application and submit fingerprints each time you apply for a new or renewed HME. Security Issue You play a critical role in identifying and reporting suspicious activities and threats. Copyright 2023 | WordPress Theme by MH Themes, Single Point of Contact (SPOC) IT Help Desk, 7 Help Desk Support Ticket Handling Best Practices, 8-point Help Desk Quality Assurance Checklist, The Top 8 First Contact Resolution Best Practices, 14 Help Desk Best Practices: How to Achieve Service Excellence in 2022, Help Desk Ticket Categories: CREATE Help Desk ticket classification. Users resolving the hosts ftpv3qa.gechub.ford.com and or ftpv3.gechub.ford.com . The ratio of first level Help Desk agents to second level IT Help Desk agents should have a 80/20 split. Passenger Support Request assistance with security screening. Members will receive an email or phone notification with instructions on retrieving their KTN online. Members will need to enter the KTN when booking travel reservations. TSA is capturing your photograph to verify your identity at TSA checkpoints equipped with biometric identification technology. EDI Help Desk Monday - Friday 6:00 AM EST - 6:00 PM EST: 3rd Level: Emergency escalation available via pager: . Click here to find the closest enrollment center. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. These IdentoGO centers are part of IDEMIA and are authorized as TSAs Universal Enrollment Services providers. You may call the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern) for assistance. The name you use for enrollment must match EXACTLY with the documents you provide for identity verification (valid Photo ID) and proof of citizenship, as well as the name you use when booking airline travel reservations. If you have multiple documents under different legal names, please provide the identity and proof of citizenship/immigration documents with the name that you would like to travel under. TSA: Cargo Certified Cargo Screening Program: ccsp@dhs.gov TSA: Freight and Rail: freightrailsecurity@dhs.gov TSA: General Aviation Secure Hotline 1-866-GA-SECUR (1-866-427-3287) TSA: Highway and Motor Carrier Division: highwaysecurity@dhs.gov TSA: Intermodal Security Training and Exercise Program (I-STEP) i-step@dhs.gov: 571-227-5150: TSA . 4. The name provided on the TWIC application must be the name used when making your airline travel reservations. Find answers to commonly asked questions regarding MetricNet products and services. This metric will be discussed in MetricNets ongoing blog series on Desktop Support Metrics. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Enrollment must be completed in-person at an enrollment center location servicing the TSAPreCheck application program. You may renew your TWIC up to one year prior to the expiration date printed on the TWIC card. Your questions and comments are important to us. You may make an appointment online on this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). To ensure your privacy is protected, your data is encrypted, stored, and transmitted securely using methods that protect the information from unauthorized retrieval or use. If not expired, your previous TWIC card will be canceled after you receive your renewal TWIC. Example: Virginia CDL with ID# A67891234 KTN = VAA67891234. To expedite the application process, you may complete an optional online TWIC pre-enrollment. ET Weekends/Holidays: 9 a.m. to 8 p.m. Incomplete or false application information. If you are hearing impaired and require assistance, please dial 711 for the Federal Relay. Ability to account for all active or inactive equipment in the CMDB; maintain asset and equipment end-of-life compliance procedures and participate in yearly CAPEX and IT budget . The information collected by TSAs contractor is provided to TSA and used only for the purposes of conducting TSAs security threat assessment to determine eligibility and use for TSA application/enrollment programs. Angela Irizarry is the President and Chief Operating Officer at MetricNet, where she is responsible for managing day-to-day operations, strategic planning, and new client acquisition. For clarification, a ball cap, knit cap, or non-religious scarf or handkerchief is not considered religious headgear. Schedule an appointment online without completing the pre-enrollment process. Ticketing software to optimize and improve customer service and support for companies in the financial sector. Download Adobe Acrobat Reader. Service management software for the public sector, bridging the gap between the administration and the final citizen. SPOC Service or Agency Point of Contact SSM Site Security Manager SSN Social Security Number TA Trusted Agent . The enrollment process also requires the applicant to provide fingerprints, photo, and pay the enrollment fee. The Help Desk team is essential to give an excellent . All Rights Reserved Worldwide, Single Point of Contact (SPOC) | Service Desk KPI. A participating state is one of the 42 states plus the District of Columbia that has elected to have IDEMIA collect HTAP applicant information on behalf of its drivers who choose to apply for an HME security threat assessment. Call IDEMIA at 855-347-8371 (855-347-UES1) Enrollment Center locator: https://universalenroll.dhs.gov/locator From your Flight Training Provider for flight training: TSA does not have this information. (adsbygoogle = window.adsbygoogle || []).push({ Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. Privacy and the security of your personal information are critical to TSA and to those participating in TSA enrollment programs. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. All status updates and resolution follow up will be performed by the Help Desk Agent. No. View a list of required identity and proof of citizenship/immigration eligibility documents. You must be licensed in a participating state to enroll through IDEMIAs UES Enrollment Centers for the HME STA. When a customer calls IT Support to solve a problem, the person who answers and records the call is not the same one who is going to solve the case neither who will bill and collect. .recentcomments a{display:inline !important;padding:0 !important;margin:0 !important;}. You can self-select Male, Female, or Another Gender as your gender. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. In addition, your State may have additional requirements, such as knowledge or driving tests, which are not administered by TSA or IDEMIA. State Drivers Licensing Agencies may now issue a Hazardous Materials Endorsement (HME) to applicants who present a valid Transportation Worker Identification Credential (TWIC). Listed on 2023-02-26. It is recommended that you schedule an appointment. Billing and collection unit, depending on the size of the company, may or may not have solutions for billing and collection. You may be able to minimize your time at an enrollment center. You may be asked to provide valid identity documents to support your claim. Help to service and maintenance audio-visual equipment as needed. Ask TA (Trusted Agent) for help. The SPOC IT Help Desk provides help and support for any issue verses just logging a call and escalating it. Prior to Contacting the TASS Help Desk. Please remember to bring a form of payment as well as applicable immigration/identity documentation based on the requirements for the program to which you are applying. TSA Contact Center: (866) 289-9673 Weekdays: 8 a.m. to 11 p.m. If the user calls, our IT Help Desk needs to be able to solve it or know where to send the ticket. EYOs differ from the fixed UES enrollment centers in several ways: IDEMIA will provide EYO stakeholders with a standard revenue-sharing provision. Appointments are encouraged to save you time but are not required. Yes. Medical certification or a physicians letter is not required when enrolling with a gender that does not match the gender on your identification documents. If approved, most applicants receive their Known Traveler Number (KTN) in 3-5 days, though some applications can take up to 60 days. Yes. Claims Submit a claim for lost/damaged items or personal injury. During your in-person enrollment, the enrollment center trusted agent will capture the best quality fingerprints possible to submit with your application. Please contact the Vital Records department in the state you were born. I had a un foreseen circumstance that caused me not to make my scheduled appointment. Stakeholders can request these services by contacting IDEMIA. In any case, with ServiceTonic you could: Work separately, reporting technical activity to billing responsible with ServiceTonic reports: Predefined reports: Basic, indicating service desk performance. Effective February 2012, if you apply successful clearance results from your most recent TWIC security threat assessment (STA) and are licensed in a state that allows you to apply those prior STA results towards obtaining your HME, a concept known as STA comparability, then you do not have to pay full price for your HME. They are available Monday Friday, 8AM 10PM Eastern Time. Contact Us. You will receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name, KTN and date of birth on your reservation match the name, KTN and date of birth on record with TSA. Name changes may take up to 45 days to complete and processing time varies by individual. For example, if you have one document with a first name of John and a second document with the first name of Jonathan, then you should present whichever acceptable identity document (and supporting document if needed) that contains your current legal name which you will list when making travel reservations. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. Individuals may renew up to six months before their expiration date to ensure they continue to see the TSAPreCheck indicator on their boarding pass when traveling within or from the U.S. Individuals who apply for TWIC, including persons utilizing a non-binary and gender non-conforming identity document, may self-select Male, Female, or Another Gender as their gender when applying for TWIC. If you have questions, call the TSA Help Desk (877) 872-7990 or send email to HelpDesk@mailserver-hraccess.tsa.dhs.gov. For TSAPreCheck Application Program membership renewal, most members will be able to do so completely online, but some members in certain situations may be directed to renew in person at an enrollment center after filling out the online membership renewal form. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. Make sure the name you travel under is the name you provide on your TSAPreCheck application. Contact the Universal Enrollment Services (UES) Call Center to begin the process at 855-DHS-UES1 (855-347-8371). Yes, but you must update you name prior to renewing your TWIC by calling customer service at 855-347-8371 between 8 a.m. 10 p.m. Eastern, Mon. Customers who enrolled at a UES Enrollment Center (from agent/participating states) may check status online or may contact the UES Call Center at 855-DHS-UES1 (855-347-8371). Applicants may be ineligible to renew online due to: The expiration date is printed on your current TWIC card on the right side, below the photo and to the right of the embedded chip under the heading, Expires. The expiration date format is Year/Month/Day (YYYY/MMM/DD). Bring your TWIC to an enrollment center to have the PIN reset at no cost. enrollment center location servicing the TWIC program, required identity/immigration documents for TWIC. Your name has changed, and you have not updated your name with TSA prior to renewing. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. If the FBI is not able to process your fingerprints due to quality issues, your final eligibility determination may take longer to complete due to manual processing, and you may be contacted to return for reprinting. In person TSAPreCheck renewals completed at an enrollment center require a nonrefundable renewal fee of $78.00. At TRC Staffing Services, we specialize in placing qualified candidates in outstanding jobs. For example, an individual may have a US birth certificate (proof of citizenship) with their maiden name and a drivers license (proof of identity/valid Photo ID) with their married name. Contact the Universal Enrollment Services (UES) Call Center to begin the process at 855-DHS-UES1 (855-347-8371). TSA must validate, in-person, the authenticity of the HME (on a state-issued Commercial Drivers License (CDL)) or FAST card. Individuals in this category may still choose to enroll in order to receive the full benefits of TSAPreCheck expedited screening. ); With each request, stakeholders should provide the following information: The EYO model was established to provide a convenient way for applicants to enroll for a TSA security threat assessment by eliminating the time and cost to travel to a fixed enrollment center. The gender on your identification document does not have to match the gender you select on your TSAPreCheck application. Cash and personal checks are NOT accepted. Angela has been with the company for 10 years and has over 20 years of experience in business development and strategy. Please note that for TWIC applicants, a non-refundable card replacement fee of $60.00 is required for name change requests. This could be desktop support, level 2 IT groups, the NOC, a vendor, or even specific individuals in the organization with unique expertise, say for a particular application in IT. You may make an appointment online via this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). SPOC. Marriage certificates must include a government seal. Listing for: INSPYR Solutions. Some e-mail programs convert large files to a linked document (ex. If your program allows for pre-enrollment, you can be fingerprinted the same day, usually within one hour or less after completing the online form. Active TWIC card holders are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. The UES Call Center can be reached via phone at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Wed love to keep you updated with our latest posts and tips! Expand service management to the entire educational community. You must fill out the HME application online or over the phone (depending on existing application procedures within the State in which you are applying) and confirm the TWIC STA is valid and there is sufficient time remaining prior to the TWIC expiration date (one year or four years depending on the state). Complete the optional pre-enrollment process. 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