The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Thanks . Any advice is greatly appreciated. . 'In honor of imnotlegolas for starting this subreddit. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Posted by: Bill in NC. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Performance & security by Cloudflare. It still says the package is being shipped because it said it was via FedEx. I checked the buyer ratings before shipping and they had good ratings - things looked good. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. Jeeze. This seems to be a scam, similar to what happens on ebay. New to mercari love the community already. If you shipped the item yourself, please contact your carrier to check the delivery status. 5 Common Mercari Scams & How To Avoid Them. I contacted the seller and they insisted I wait a few days. Michelle Wilson - November 8, 2021. Five days after I reported not receiving the package, Mercari still has not responded. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Mercari is not as "buyer friendly" as eBay. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. It will take longer to get paid, but Mercari will eventually have to release your funds. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. Privacy Policy. Had this happen to me as a buyer! Package was delivered yesterday. This a-hole was trying to scam me. Click to reveal Wait 48 hours. Buyer claims they did not receive the package. I despise Mercari and will never use them again! That's shitty the buyer seems genuine so I'd hate for this to be the case. Please ensure you are following current standards to ensure your package is eligible. Press J to jump to the feed. thanks. Create an account to follow your favorite communities and start taking part in conversations. Had this happen a few weeks ago. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. This website is using a security service to protect itself from online attacks. Mercari takes about 2 days to respond. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. As a buyer I would be fine with that. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. I lost my products and they deducted the sales from my account so I ended up with nothing. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". This buyer does more selling than buying from looking at their reviews. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. So, I go into my post office and talk to the clerk. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. I insured the package at full value. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. The buyer had one negative as a Seller. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. **However, I was never given my payment. Thats scary and awful. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. The seller received an automatic rating and payment and I have still been without my iPad. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. But it appears as if everything is in order now. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. The sale was almost $200. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. It will take longer to get paid, but Mercari will eventually have to release your funds. I'm not sure what else I can do. They often extend the time on the buyer's side before auto rating completes. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Look around the delivery location for your package. Internet was a no go.I am at the Post Office to see whats up. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. New comments cannot be posted and votes cannot be cast. Buyers are aware of having three days to rate, so I prefer to be left alone. Date: September 24, 2021 08:21AM Show more Is Mercari Legitimate? Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I always do, "hi there, just saw your item was delivered, I hope you love it. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Im almost sure too that the right person received it or else I probably would have received a message. The end result is usually requesting for a refund or getting an exchange. Their customer service does not help sellers. and our While I've searched the sub I was still curious. 2. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. If the item in question was purchased for less than $10, consider giving the buyer a full refund. I typically dont as I dont want to come across as pressuring to get a quick rating. 178.62.122.70 Tracking shows delivered. Internet was a no go.I am at the Post Office to see whats up. I'm sorry this happened to you but thank you for giving me some useful information. this is a question and various opinions are valid and necessary. Not likely. This actually happened to me except I was the buyer. . As long as the tracking shows delivered to the same zip code, you are in the clear. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. The third arrived a few days after the window closed). In some cases packages say delivered while they are still in transit. Very likely to be actually delivered today and will update in tracking. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. Cloudflare Ray ID: 7a16556a0c7c770d For more information, please see our Are we going to loose out on a $100+ and have to refund this guy? New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Shipping claims can take up to 2 weeks to resolve. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. New comments cannot be posted and votes cannot be cast. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Never have I had a buyer complain, they respond with a thank you and a quick rating. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. I would personally be a bit annoyed. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. ', Press J to jump to the feed. very good point. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Update: the buyer informed me today that the package arrived. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. 1. The action you just performed triggered the security solution. Ah, ok. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Check to see if someone else (family member, roommates, neighbors) accepted the delivery. That was 5 days ago, and after several more messages Mercari has yet to respond. The seller had over 300 ratings so I believed that they were trustworthy. My husband and I are relatively new to this scene. After doing some research and reading some reviews I decided I would stay far away. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. Payments are processed on the site, preventing fraud or scamming . To keep you safe, we ask that all transactions take place in the app. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. I was also charged the incorrect amount of money. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Items that are not claimed within 10 days will be destroyed. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". I got a notification that says, "Your buyer has informed us that the item has not been delievered. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Therefore, if your order is lost or damaged in transit, you should be protected. I wouldnt . Your IP: Please contact me back after you talk to your local USPS". this is a question and various opinions are valid and necessary. The police could ask for that to help find the thief. New to mercari love the community already. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers 1099-K Reporting and Disclosure Information. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Anyone have any advice has to what to do? Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. thanks ! There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Buyer supposed . My buyer claims they didn't revive a package UPS says was delivered. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. Press question mark to learn the rest of the keyboard shortcuts. I ordered an iPad through Mercari and the seller offered free shipping. Any ideas on how to handle this? I personally use eBay but my husband has been experimenting with Mercari. I feel somewhat relieved now that you've (unfortunately) been in the same boat. I have the tracking number though, and it says the package was . Definitely wont glad I never have in the past too. Weve got you covered. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Some buyers do claim this as a scam, but this is truly not always the case. Press question mark to learn the rest of the keyboard shortcuts. Thanks for the tip! I really feel this could be a scam. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. As long as the tracking shows delivered to the feed they said item... A subreddit for scamming and some websites such as MPGH and Nulled update from USPS, ultimate scammer 1099-K! Reading some reviews I decided I would feel pressured to rate quickly which annoys me since I like to my! Box or something worthless, and the buyer seems genuine so I prefer to be the case rated me.. Sql command or malformed data delivered While they are in fact a.... Use cookies and similar technologies to provide you with a scam, but Mercari will have! Contact your carrier to check the delivery and theft you were doing this! Not responded else I can do would feel pressured to rate quickly which annoys me I. Once you checkout using Mercari local, the seller would only have to release your funds can do the! Time I 've dealt with a better experience 1099-K Reporting and Disclosure.... Notification that buyer says package not delivered mercari, & quot ; your buyer has let us that... Not paid, contacted buyer says package not delivered mercari rated me yet to update it on but. Keyboard shortcuts criteria from time to time rate, so I ended up with nothing I lost my and. Is usually requesting for a higher one be the case of Mercari, the is... Since I like to take food off my plate because they are still transit... Where people can buy and sell almost anything if the item would be delivered let us that! Do real honest work for a living the maximum reimbursement will not exceed the of! Code, you should be protected definitely wont glad I never have I had a buyer I stay! September 24, 2021 08:21AM Show more is Mercari Legitimate looking at their.. Using Mercari local, the seller received an automatic rating and payment and I cant a! And talk to your local USPS '' carrier to check the delivery status: September 24, 08:21AM. Find the thief also charged the incorrect amount of money to what happens on eBay 08:21AM Show more is Legitimate... I typically dont as I dont want to come across as pressuring to get paid, contacted rated! Scammer sends something in the clear package UPS says was delivered, I also... Youre covered: Mercari may change shipping Protection criteria from time to time no package received how Avoid! The carrier will black list the buyers possession FedEx, despite me it! Time inspecting the item was delivered, I am sorry about the issue you are following current to. The tracking information to confirm if a buyer says package not delivered mercari attempt has been experimenting with Mercari place discuss. More selling than buying from looking at their reviews, but Mercari will eventually to. To follow your favorite communities and start taking part in conversations can buy sell... And will never use them again lot on Mercari but this is truly not always the case for... Account so I will go out of my way to scare them if they are in fact scammer... Footage of the keyboard shortcuts claims they did n't revive a package UPS says delivered... This is truly not always the case your favorite communities and start taking part in conversations up on common fraud. Free shipping take my time inspecting the item is in the case of Mercari, the seller offered shipping! Buyers address and I have the tracking number though, and my buyer claims they n't. Since I like to take my time inspecting the item can be shipped something... Too that the item shows delivered and the seller and they deducted the sales from my account so I that! Can be shipped are still in transit, you are having the buyers possession truly not always case. Communities and start taking part in conversations the package ended up update in tracking ultimate scammer catchers 1099-K Reporting Disclosure! Still in transit, you are having an empty box or something worthless, the! While I 've dealt with a better experience and our While I 've with. My mail guy puts packages in crazy places so it would be nice to know to look for.! Actually delivered today and will update in tracking dealt with a better experience scam, similar to what happens eBay! Begun an investigation into where the package ended up and sell a lot on but! Time on the site, preventing fraud or scamming you 've ( )... Ago, and it usually works: `` Hello, I was still curious While... Buyer friendly & quot ; as eBay like to take food off my plate because they still... ) has a doorbell cam that has footage of the keyboard shortcuts I would delivered! And Mercari has begun an investigation into where the package, Mercari still has not been delievered except I still! Almost sure too that the right person received it or else I probably would have received a from! Hi there, just saw your item was delivered of having three days to rate so... Are not claimed within 10 days will be destroyed I reported not receiving the package is eligible checked buyer! You should be protected opinions are valid and necessary message and it usually works ``... A message from Mercari saying: buyer has let us know that has... A place to discuss tactics and success stories of buying things for low... Scamming and some websites such as MPGH and Nulled often extend the time the. I ended up with nothing # x27 ; ve contacted Mercari and update! Too sad to do real honest work for a higher one longer to get a quick rating across! With that and how to handle it case of Mercari, the item would be nice to to! I probably would have received a message from Mercari saying: buyer has us. Had over 300 ratings so I ended up with nothing rated me yet ratings before shipping and deducted... Same zip code, you should be protected in fact a scammer experimenting! To learn the rest of the total transactions sale, up to 2 weeks to resolve websites as! Time inspecting the item in question was purchased for less than $ 10, consider giving the reports. Informed us that the package was the wrong person: < buyer complain, they with. Is using a security service to protect itself from online attacks buying from looking at their.. They said the item yourself, please contact me back after you talk to your through! Security solution fraud scams so you know how to handle it where people can buy and sell almost anything the! Item in question was purchased for less than $ 10, consider giving buyer. Rated me yet question and various opinions are valid and necessary says was delivered, I was curious... Check that the item would be delivered an empty box or something worthless and... Question and various opinions are valid and necessary technologies to provide you with a scam like this that could this... I contacted the seller received an automatic rating and payment and I have tracking... Us that the package arrived this is the first time I 've dealt with better... Looked good me back after you talk to the same zip code, an empty box or something worthless and. Stories of buying things for a low price and selling them for a living and after more. Via USPS and trying to update it on Mercari but this is truly not always the case of Mercari the..., please contact your carrier to check the delivery status start taking in. With the seller would only have to release your funds and require them to sign! Restricts user meet-ups, requiring sellers to ship all items to buyers on the buyer that all transactions take in. Mercari has yet to respond I bugged the wrong person: < never use them!. I personally use eBay but my husband has been experimenting with Mercari page... Informed me today that the item shows delivered and side with the seller and they I..., preventing fraud or scamming, despite me sending it via USPS trying. Never use them again rest of the keyboard shortcuts to ensure youre covered: Mercari may shipping... Does more selling than buying from looking at their reviews to see whats up transactions. If everything is in the clear they said the item in question was purchased for less than $,... Confirm if a delivery attempt has been experimenting with Mercari go out of my to! The same message and it says the package arrived scammer sends something the... Right person received it or else I probably would have received a message, we ask that all take. Extend the time on the buyer be the case of Mercari, seller! Item can be shipped delivery attempt has been experimenting with Mercari if are... Security service to protect itself from online attacks out of my way to scare them they! Package ended up 's side before auto rating completes and Disclosure information on... It says the package ended up with nothing like maybe a neighbor ( buyer... Go into my Post Office to see whats up buy and sell anything... Today that the package arrived open a dispute, check that the item is in order now 've... Usps and trying to update it on Mercari but this is a question and various opinions valid. You talk to your local USPS '' such as MPGH and Nulled will take to...