user personas). With Design Thinking increasing in popularity in every kind of industry, the demand for facilitators with Design Thinking knowledge and experience has soared. What ideation technique will the group be using today, and how does it work? Design thinking is for everyone! We focus on quantity, not quality and even half-baked ideas can be contributed to the discussion. Creating a solid agenda will ensure your team stays focused on the challenge and energy levels stay high throughout the day.. As the North star of the design, its best to align on the statement as early as possible. Please add your ideas to the comments below! Design Thinking workshops should be dynamic and interactive, so its important that participants have plenty of roomespecially when it comes to the prototyping stage. Other roles on the team can include a marketing expert, a design expert, and a financial expert., Now that you know exactly what a Design Thinking workshop is, lets dive into how you run one, step by step!, Whats the goal of your workshop? Most workshops last 1-2 days. Consider the following list of sections as inspiration for what to include in your post-workshop documentation: When it comes to communicating complex ideas quickly, having a library of visualization techniques on hand is critical. The workshop objectives and the design challenge: e.g. Pay attention to the group dynamics and reorganize if necessary! As the facilitator, you then have to ask team members to list why these ideas are so bad. ), Reverse brainstormingthis is where you focus on the causes of the problem rather than the solution, Rapid ideationeach person writes down as many ideas as possible within a set timeframe, Worst ideaask everyone to come up with their worst idea to solve the problem. They bring together a diverse group of people from different departments and provide a rare opportunity to get hands-on with the problem. Are they realistic? It could be that you need to come up with a drastic strategy for regaining consumer trust after a PR disaster! Most people learn by using the process in relation to a specific problem, you dont have to use the cake baking analogy. Sometimes user stories can be sorted directly into groups of necessary vs nice to have. Bring a vision to life and into the hands of your customers, wherever they may be. If time permits, allow 15-20 minutes at the start of every day for icebreaker activities or energizing moments. 3. What will they take away with them? Activityadd functionality to mobile screens (15 minutes): Now participants will turn their sketches into low-fidelity paper prototypes by adding functionality. We're here to help with this collection of simple and effective team building activities! They are always participatory, and employ a range of activities designed to generate ideas (divergence) and make decisions (convergence). Activitydefine the activities and steps in the customers experience (15 minutes): Ask participants to write down all the steps they can think of that make up the users journey. Essentially, a Design Thinking workshop seeks to create solutions to challenges facing the business. Our graduates come from all walks of life. Unlike virtual workshop ground rules (in which one person is usually the lead), team meetings usually require everyone to operate as a peer. In our presentation at the beginning of the workshop, we outline some ways in which we might prototype our cake; As we are going for the simplest options in our workshop, we have suggested that the teams draw visual representations, adding possible recipe ingredients and flavors which they will then present to the end-user for testing. Using empathy maps and role-playing, encourage the group to get into the shoes of their target user. Why? Or align on specific requirements? Diverge-and-converge activities are a common practice in design-thinking workshops in order to . For the last 5 minutes, participants should combine any steps that are too similar, narrowing it down to 8-15 steps. This might seem obvious by now, but in the excitement of the workshop, its easy to forget who this is really for! Design Thinking is a process or strategy for developing design concepts and solving problems that centers around the product's user and their needs. Follow our actionable guide for best practices, tips, and techniques, as well as easy-to-follow steps to guarantee the success of your first session. Having gone through the users challenges in the previous exercise, the group is in a better position to go into more detail with the issue itself. Who you are (if youre conducting a workshop with a client). Why is it so important to design for the user first? In this workshop, well ask the group to approach the problem of baking a cake. The goal of this time is to generate dozens of relevant user stories for each persona. The digital tools you employ will make all the difference to the success of your digital Design Thinking workshop. One of our favorite icebreaker activities was taught to us by our colleagues at Valtech Stockholm: In teams of 2, each participant must draw their teammate in one minute without looking at their sheet of paper or raising their pen. Select a program, get paired with an expert mentor and tutor, and become a job-ready designer, developer, or analyst from scratch, or your money back. Consider the following workshop preparation checklist as a guide: Team: Having the right skill sets in the room is key to generating innovative ideas with practical applications. They can use words or sketches. The following walkthrough outlines the major milestones you could expect in a 1-day workshop intended to align on the strategic requirements for a user-centered experience. Your email address will not be published. We'll get into what these look like in practice a little later on, but first let's take a look at what they mean in theory and why they're important to the Design Thinking process . Our career-change programs are designed to take you from beginner to pro in your tech careerwith personalized support every step of the way. Eg: How can we increase traffic to our landing pages?, Well talk about how best to run remote workshops later in this article, but for in-person workshops, the location you choose will play a significant role in its success. Pre-work: Giving participants a simple assignment to complete and bring to the workshop is a great way to enrich your workshops and get participants into the Design Thinking mindset early. Activityadding goals and pain-points (15 minutes): Ask participants to come up with goals and pain-points that relate to each step in the user journey. Wait, what? The define phase of your Design Thinking workshop might look something like this: The third phase in the Design Thinking process consists of ideationcoming up with ideas and potential solutions to solve the users problem. The Statement of Opportunity expresses the topline project opportunity from the teams perspective. Well here are our handpicked tips. It's an extremely efficient way of solving pressing product-related issues. We rely far too exclusively on analytical thinking, which merely refines current knowledge, producing small improvements to the status quo. Unlike a traditional presentation, the slides of a facilitation deck are designed to guide collaboration and generate discussion. For example, in one of our recent projects for a French, family-wear retailer, we had a lot of documentation to read in order to get a good understanding of the context and history of the project before running the workshops. When designing a workshop, or series of workshops for participants- you might suggest that their empathize stage involves designing a cake for someone outside of the workshop group. It can last two hours, two days, or even a full weekit all depends on the context and the goals at hand. If you are in charge of delivering a summary of the work done, start it immediately after the workshop, while the information is still fresh in your mind. Everything you need to know to discover innovative ideas as a team, including a sample 1-day a Design Thinking Workshop agenda. Weve divided this guide into two phases: how to plan and prepare for your Design Thinking workshop, followed by how to actually conduct the workshop. This is also a good time for questions. They will also be your workshop participants. Sharing user journey maps, reflection and discussion (10 minutes): At the end of the ideation phase, put ten minutes aside for presenting and reflecting on all the user journey maps created. And she was right. 1. That way, if there is an opportunity to develop and deepen the process, you might create a series of workshops that aim to tackle different issues and projects. Reflection and discussion (10 minutes): As a group, discuss what youve learned so far. Your outsider perspective will be one of your strengths, but understanding. I use examples of Personas, explaining that they could be based on one person, and therefore be very real, or if they use the data from several people, they can create a fictional character with whom they will empathize and keep in mind throughout the design journey. Where did the insights come from? Weve also included time slots based on a 1-day workshop. Within a workshop context, facilitators typically focus on the five stages of Design Thinking to encourage collaboration, creative problem solving, and innovation from each member of the group. Selecting the right design thinking steps and activities gets easier with experience. Suspendisse varius enim in eros elementum tristique. Did the team have any feedback for you as the facilitator? The works of art can then be displayed in the workshop room, for your viewing pleasure! Fortunately, there are plenty of online tools to make your life easier when you need to facilitate a meeting and lead workshops. Because the quality of your facilitation during the workshop is a determining factor of the success of your project and of your clients satisfaction. The sponsor has to provide a concrete and well described challenge to work with, a topic is not enough, and agree in the main deliverable. We based ourselves on our recent experience: week long workshops to rethink customer experiences, involving up to thirty participants. If youre running a workshop for a client, you might print display advertising campaigns from three of their biggest competitors, for example. If you want easy recruiting from a global pool of skilled candidates, were here to help. But how do you choose the right ones? Its a process that is designed to encourage creative problem solving and innovation from each member of the group in order to address business challenges.. Based on the five phases of Design Thinking, a Design Thinking workshop focuses on: Empathy: Getting to grips with a real user problem and building empathy for the target users / customers. Activitysharing ideas and getting feedback (10 minutes): Ask participants to pair up and share their ideas. What could have gone better? Reflection and discussion (10 minutes): As a group, discuss what youve learned so far. You can even recap these ideas at the start of the next day, so that your participants get started on the right foot. Common approaches in Design Thinking include empathy maps, storyboards, activity networks and cluster matrices. If you plan to use this workshop agenda, do you see it as a stand-alone learning, or as a starting point for further exploration? Youll also need to incorporate an introduction, an ice-breaker activity to get the group warmed up, and sufficient breaks throughout. While there are many ways to describe the process, weve broken it down into three steps: Prepare, Facilitate and Document. This step is all about gathering useful feedback: Are the ideas good? This statement, everyone likes chocolate, could be identified as a common assumption, and as a facilitator, you could see this as an opportunity to demonstrate that by assuming, we arent empathizing with our end-user. You might break the ideation phase up as follows: Now youll introduce a key UX design tool into the mix: user journey maps. Common design thinking activities include user stories, user journey maps, sketching, storyboards and paper prototypes. After 5-10 minutes, you can rotate the personas and have teams build upon the prior groups ideas (Brainwriting technique). Go over the benefits, give examples of successful workshops, and leave a few minutes at the end for any questions or clarifications needed from the group about the process.. Each tools has its own strengths (flexibility, integrations) and weaknesses (learning curve, limitations), but all provide a shared canvas and simplify data collection. Limit the number of ground rules to 12. Display the ground rules so that they're visible to everyone. No, the great thing about design thinking is its accessibility! This might be a good time to share some interesting statsfor example: teams that are applying IBMs Design Thinking practices have, A real-world Design Thinking case study, such as, Presentation (10 minutes): What is empathy? BE CLEAR: this rule applies to any project, but it is particularly important for a workshop considering the limited allocated time. Defer Judgment: Creative spaces are judgment-free zonesthey let ideas flow so people can build from each other's great ideas. We help businesses and brands succeed in the digital age. ! In a way, yes! If there is time, you can create an exercise to develop questions from closed statements and assumptions, into open questions that dont lead the person. Based on the five phases of Design Thinking, a Design Thinking workshop focuses on: Design Thinking workshops are all about collaboration and problem-solving. This massive adoption has defined the necessity for Design Thinking workshops. During this time, teams work through various activities that help model their users, define requirements and develop experiences. Once youve gathered all the information, compile it into a single document and share it with the extended team. We based ourselves on our recent experience: week long workshops to rethink customer experiences, involving up to thirty participants. Presentation (10 minutes): What is the define stage and why is it necessary? Make sure you create a meaningful experience for them and there is a good chance that the workshop will be a success and that the opportunity will arise again. Note that compiling the current landscape is the primary objective of the Discover stage of the Design Thinking process. On the contrary! Technical tangents and These are the people your solutions must serve, and they are a constant source of inspiration. Further down, youll find more information to help you with each checklist item. However, Design Thinking is perhaps most commonly used when a problem cannot be solved using traditional methods, and needs to be approached from a more creative or innovative angle. get cross-functional teams working together to design a great product, How to run a Design Thinking workshop (step-by-step), conduct a remote Design Thinking workshop, Scope out the challenge and set workshop objective(s), Plan the agenda (including time slots for each activity), this list of 26 ice-breaker games and activities, the fundamentals of Design Thinking in this guide, how to define a problem statement in this guide, in this comprehensive guide to ideation in Design Thinking, 5 Game-Changing Examples of Design Thinking, How to Run a Remote Design Thinking Workshop, A Guide To User Testing In Design Thinking, What Is Human-Centered Design? The five phases of Design Thinking are: In this guide, well explore how to introduce design thinking to beginners with a workshop that uses the analogy of baking a cake. Design Thinking has five steps: empathizing, defining, ideating, prototyping, and testing. It follows three simple steps (Prepare, Facilitate, and Document) and includes all the tools, templates and checklists you need to apply Design Thinking in todays business environment. Define, Ideate), Select 1-2 activities to support each step (15 min 3 hr), High-level summary including objective and outcomes, Pre-workshop assignment (ex. When preparing your workshop, insist that the list of participants include representatives of all the teams affected by the issue to be resolved. Most often, these are conducted in person, but you can certainly adapt and conduct a remote Design Thinking workshop. They have a simple, one-sentence format that can be quickly created and compared. For details about the different steps and activities involved, see the Design Thinking process guide. A Beginners Guide. These five stages of design thinking form an effective process for problem-solving that is useful for any team wanting to create better solutions and products. Well here are our handpicked, Whether it is an internal or external client, its essential to know the project's business context. Its also a good idea to have a camera on-hand so you can document the workshop. Card sorting and mapping activities help teams prioritize the large quantities of competing goals common for human centered design. Okay, but then "how can I be all of this at once?" By using methods of empathizing to discover more information, we can get more context to our problem, and start to understand the wants and needs we hope to meet with our end product. Like any design project, be sure to continuously iterate and improve upon your Design Thinking workshop. Allowing the journey to be flexible. You can divide the journey mapping phase of your Design Thinking workshop into the following activities: Now for the fun part: building prototypes and testing ideas! How to run a UX design workshop by Andreas Johansson; Three Types of narratives to build amazing workshop experiences or really any of Daniel Stillman's writings; Managing Discussions by Matt Leighninger more ground rules, including "Bob's Rules," this is part of a series of 3 blogs entries on facilitation However, Design Thinking workshops arent just for designers; they are also increasingly used to teach professionals how to innovate and problem-solve. Building a highly effective team takes effort, consideration,, Have you heard of Design Thinking? Often when the group creates their Personas, they may realize that they need more information, some saying, Oh, I dont know if I have asked the right questions, in which case, we as facilitators can demonstrate that they are able to return to the empathize stage, as Design Thinking doesnt have to be a linear process. But how do you choose the right activity, and where do you get started when trying to build deeper team bonds? Why, or why not? Design Thinking activities like the Gallery Walk are a convenient way for participants to digest detailed personas for insights that stand out. Together, these steps capture the breadth of content and considerations involved in running an effective workshop. Before you prepare the agenda, consider the high-level objectives. Build a career you love with 1:1 help from a career specialist who knows the job market in your area! and we established a list of our key tips. Dedicate the last ten minutes or so to reflection and discussion. Understanding how much time you have to work with is critical, and should be based on the size of your team and the scope of your project. To help with the preparation phase, weve put together a pre-workshop checklist (below). If youre conducting a Design Thinking workshop with clients or colleagues from other departments, youll need to get everybody up to speed on what Design Thinking actually is. Its important to encourage all ideas, no matter how big or small, and we will set an anything is possible mindset. For this activity, encourage participants to sketch out their solution rather than using words. If working off-site, save the first 30 minutes for teams to arrive and settle. Let's have fun in our workshops and work will become a game. Plan a schedule that works even if you have to devote less time to one or more activities (or even cut some out entirely). So that you don't always find yourself having to be the time police who is tasked with interrupting the teams when time is up, designate a person responsible for keeping time within each team. These might include: This phase can also include a brief retrospective. During the workshop, be present, but not too much: Your participants must feel that you are available if necessary, which means being constantly attentive to what is happening, but let them work without interrupting them; except when the time allowed for their reflection is over, but we will address this point later. This workshop has been constructed with the simplest solutions in mind, and for the empathize phase, we team people up as pairs and set them the task of interviewing one another about their birthday plans. With your objectives in mind, you can begin the planning process. For the empathise phase of the workshop, youll encourage participants to step into the users shoes and really think about what they need from the product. To give you a helping hand, weve put together a handy list of tools and best practices you can follow to make sure you and your workshop group are well prepared for your remote workshop session.. As a group, youll now decide on a winning approach. Create a crossfunctional team of allies who can help you advertise the process and build buy-in for your recommendations. Design thinking is unique in its focus on user-centric problem-solving: you're not just coming up with ideas that could benefit the business, but rather, taking a rare opportunity to really step into your users' shoes and understand them on a deeper level. Presentation (5 minutes): What is ideation? Sharing relevant inspiration is an effective way to build a collaborative atmosphere while bringing fresh perspectives into workshops. Our cake design process seeks to provide the answer in an engaging, experiential format. Design thinking workshop step by step guide | by Taras Bakusevych | UX Collective Write Sign up Sign In 500 Apologies, but something went wrong on our end. Treat everyone as a peer. design inspiration), Compile notes you/your co-facilitators took during the session, Collect additional notes from participants on critical topics, Identify any areas of interest or information gaps that arose, Take photos of shared outputs (whiteboards, easels), Make scans of individual outputs (worksheets, drawings), List any inspirations or examples participants shared, Describe all alignments, rankings and requirements in detail, Outline all next steps, roles and responsibilities, Workshop Details (date, agenda, attendees). In this case, you can still solve a real-world problem based on their product and industry. Sometimes the best sources of inspiration connect seemingly unrelated industries. Build on the Ideas of Others Well look at what to include in your workshop agenda in phase two of this guide a little further down. When introducing design thinking to a group, the best place to start is by answering the question, what is design thinking? Well offer some advice for each stage and give you some background information too. While putting together your workshop agenda, concentrate on deliverables rather than focusing too heavily on creating a prescription for every moment of the day. The goal of the Document step is to ensure all the insights and alignments generated during the workshop can be easily referenced and implemented by others. 47 useful online tools for workshop planning and meeting facilitation, 58 team building activities to bring your team together (and have fun! Presentation (10 minutes): What is a user journey map? This means aligning on what is feasible by when, and drawing a line in the sand. Workshops are about getting stuff done, and are often used as milestones to start things or make decisions. To ensure your remote Design Thinking workshop runs as smoothly as possible, its important to keep in mind the following best practices., We hope our guide to running a Design Thinking workshop has answered all your burning questions about mastering this process and has taken the fear out of running your first one. Goals are what propel the user from one step to the next, while pain-points prevent the user from moving forward. Has everybody identified similar user needs, or is there lots of variety? We are designing our approach to creative thinking by going through a proven process in a mindful and self-reflexive way in order to find better solutions. Learn the basics in our design thinking training workshop, and start on your own innovation project step-by-step. In the second part of the ideation phase, youll get your participants to compile a series of user actions into a timeline. This will put everybody at ease before the real work begins! We would love to hear from you! Throughout your design career, you might find yourself running Design Thinking workshops for clientsgoing into different organizations and showing them how they can apply Design Thinking to their own business challenges. Defer Judgment Creative spaces are judgment-free zones they let ideas flow so people can build from each other's great ideas. It is one of the hottest buzzwords of today, easily found in articles and in the news. That means all decision makers, technical leads, and even users (or their personas) must be represented. Team building activities can prove to be the missing link that will help your group feel more connected and able to collaborate more effectively. When running similar workshops, Ive found that contextualizing the data into human characters has helped the participants relate to the users needs. Time: Complex problem solving takes time. Then lets go! Encourage open and honest communication, and use icebreaker exercises to help team members get to . Start by introducing an ideation technique of your choice. A good workshop facilitator must know how to get the word out within the company aboutthe beneficial effects of Design Thinking on collaboration and on a customer-centric culture. 3. Also, don't hesitate to delegate certain tasks to the participants. These visualizations not only help teams describe ideas, but also interpret data and make informed decisions. As creative and exciting as our rapid-fire exercises are, they can leave our group with too many options, feeling swamped with potential solutions. What they do after the workshop is the most important. Theyll provide feedback, support, and advice as you build your new career. All these benefits aside, Design Thinking workshops are incredibly fun and engaging. Minimum: 10 . Given the complexity of opportunities, this step can be a significant challenge that requires anywhere 2 to 6 weeks or longer, if any critical elements are missing or outdated (ex. It is often useful to suggest questions that participants might wish to use, and give examples of open questions. Always one to evangelize and advocate open thinking when it comes to 'Digital Experience Design', and having played a gamut of roles from being a 'Multimedia Designer' since 2004, to being a . The most productive Design Thinking workshops reduce the need for follow-ups by having all the right data on hand for decisions. On the contrary! By the end, youll be ready to take your colleagues (or clients) through the entire Design Thinking process, equipping them with the tools they need to come up with innovative strategies and ideas. Design Thinking is a human-centered approach to problem-solving. , encourage participants to digest design thinking workshop ground rules personas for insights that stand out that you need to come up a! Will the group be using today, easily found in articles and in excitement! Our Design Thinking process as the facilitator of industry, the demand for facilitators Design! Who you are ( if youre running a workshop considering the limited allocated time cluster matrices into of... Contextualizing the data into human characters has helped the participants user journey?... Down, youll find more information to help current landscape is the define stage and why is it?. These steps capture the breadth of content and considerations involved in running an effective way to build team. 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Youll find more information to help you with each checklist item in this workshop well... A group, the slides of a facilitation deck are designed to guide collaboration and generate discussion support. Minutes at the start of every day for icebreaker activities or energizing moments digest... To create solutions to challenges facing the business while bringing fresh perspectives into.... Group feel more connected and able to collaborate more effectively: Prepare, facilitate and document contextualizing the data human... The way, activity networks and cluster matrices to digest detailed personas for insights that stand out room! Team bonds convenient way for participants to pair up and share it with the problem having the. Is a determining factor of the way as you build your new career content and involved... Of our key tips to come up with a client, its easy to who! The process in relation to a group, discuss what youve learned so far digital tools employ! And in the workshop room, for your recommendations the Gallery Walk are a source. Dedicate the last ten minutes or so to reflection and discussion through various activities help! It with the preparation phase, weve put together a pre-workshop checklist ( below ) target user sketches into paper! Be CLEAR: this phase can also include a brief retrospective they bring together a pre-workshop checklist below... Preparation phase, weve broken it down into three steps: Prepare, facilitate and document their personas must. Informed decisions is all about gathering useful feedback: are the people your solutions must serve, and.., wherever they may be applies to any project, but understanding and. Any project, but then `` how can I be all of this time is to generate (! Relate to the group warmed up, and give you some background information too sketching, and... Capture the breadth of content and considerations involved in running an effective workshop,..., do n't hesitate to delegate certain tasks to the status quo x27 ; s extremely. You Prepare the agenda, consider the high-level objectives that participants might wish to use and! Teams work through various activities that help model their users, define and... And are often used as milestones to start things or make decisions problem of baking a.... You need to incorporate an introduction, an ice-breaker activity to get hands-on with the problem of baking cake. Of every day for icebreaker activities or energizing moments project opportunity from the teams perspective and! Data into human characters has helped the participants for details about the different steps and activities involved, the. The ideas good ideas are so bad allow 15-20 minutes at the start of every day for icebreaker or! Feedback: are the people your solutions must serve, and give you some background information too rare opportunity get! Room, for your viewing pleasure well ask the group to get into the hands your. Your clients satisfaction give examples of open questions done, and we established a list of participants include representatives all... Facilitator, you then have to use the cake baking analogy Now will. In design-thinking workshops in order to theyll provide feedback, support, and where do you choose right. Trying to build a career you love with 1:1 help from a global pool of skilled candidates, here... Teams prioritize the large quantities of competing goals common for human centered Design hands-on with problem., while pain-points prevent the user from one step to the discussion teams. Narrowing it down to 8-15 steps ( and have teams build upon prior... We will set an anything is possible mindset for decisions the answer in an engaging, experiential.. When you need to come up with a drastic strategy for regaining consumer trust after a PR disaster a. The excitement of the success of your facilitation during the workshop is a determining factor the! In person, but you can document the workshop is a user journey map to create solutions to challenges the! In articles and in the sand different steps and activities involved, see the Design Thinking guide! Strategy for regaining consumer trust after a PR disaster weve put together a diverse group of people from departments. Your life easier when you need to know the project 's business context build upon the prior ideas!